Customer Feedback.

Customer feedback drives your business and gives you and your team insight on what’s hot and what’s not. Stop making assumptions, simply ask thousands of your valued guests what they actually think!

The isee platform offers multiple tools to measure, analyze, understand and improve customers’ satisfaction. The wide range of functionalities will enable you to conduct any survey you want and to monitor its results in real time. Using mobile devices clients can quickly answer survey questions wherever they are.

• Connect with customers and gather real-time feedback using web surveys, tablets and mobile phone surveys.
• Understand what drives customer loyalty allowing you to focus on improving the customer experience
• Create customisable surveys and reports
• Performance Dashboards and regular analysis
• Information can be captured without internet connection, syncs and downloads reports automatically when there is a wifi connection
• Surveys available in Arabic, English and Russian

Customer Rescue.

Word of mouth is a powerful marketing tool both negatively and positively.  A customer may be polite and say that there is no problem with the service they received, only to then go and tell all their friends and family about how lousy your business is. The Customer Rescue module allows you to ensure that no one leaves without having had the chance to have their complaint or issue addressed. If a customer expresses dissatisfaction with an element of the service as part of their customer feedback, then a SMS or email alert is sent to the Manager.  The Manager can then personally address the concern and propose a resolution to the satisfaction of the customer. By offering prompt resolution, the opportunity is there to turn a dissatisfied customer into a loyal advocate.