The information is available for online viewing in real time (approx. 15 minute delay) and if a complaint is raised then an alerts are sent immediately to the manager to action. Reports are sent through email on a daily basis, these will give you an overview of the previous day’s feedback.
Training can be delivered to your team. We have tried to make the software as easy to use as possible and we can provide training manuals for your future reference. We can guide your management team in understanding how to analyse the data to aid business transformation.
Our team can come to you when it is convenient. Set up will generally take up to an hour or so depending on the nature and size of your business. The majority of the set-up can be completed off-site with connection to the Wi-Fi being the only onsite necessity.